Can I return and exchange products that don’t fit?
We understand that it’s not always possible to get the perfect size the first time around. We do accept sizing exchanges but we have a few guidelines:
1) An exchange request must be sent to us within 60 working days. If the request for exchange is not made within 60 working days then the right of return and exchange will not recognized. All tags should be attached to items in the original packaging and the items should be in the original sale condition.
2) If a return and exchange is approved, the items to be returned must be sent within 60 working days of receiving your items along with tracking information. All shipping and handling fees for return and exchange are not refundable.
What Can I Do About Defective and Incorrect Items?
Any defective or incorrect items must be reported to us within 60 working days of delivery. By defective we mean items which have stains or blemishes caused during the manufacturing or packaging process. Defective items also include sewing or manufacturing flaws, missing or broken clips, fasteners, etc.
By incorrect we mean items of incorrect size not specified in the original order.
We will replace the defective and incorrect items at no additional cost. If the defective or incorrect items are out of stock or no longer available we will credit your purchase for a refund.
Please be aware the editing and lighting of photos and different browser settings on different devices may display some colors in lighter or darker shades of color than originally observed.
Do I need to set up an account to place an order?
No - an account is optional, however we suggest you create an account because it will make your checkout the next time much faster! It will also provide features to visually monitor your shipment and delivery.
How do I know if an item is in stock?
All items displayed are in stock. Colors and sizes not available will not appear.
I have seen an item on the website and now it no longer appears. Do some items come back in stock?
Yes, some products will come back in stock. Please check back on the site form time to time or contact us by email.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and PayPal.
Is it safe to use my credit card online at Ezza Fashion?
Your online security is a concern for us. We use the latest SSL encryption technology to safely transmit your personal and credit card information. Additionally, for your safety and protection, we do not store any cardholder account data.
I have made an online purchase but I have not received an email confirmation?
If you have made a purchase through our website and have not received confirmation, the email we sent you accidentally may have been filtered to your "Spam" mail. Please check the "Junk" or "Spam" folder in your email account. After have checked these folders and there is still no confirmation, please contact us by email.
Which countries do you ship to?
We ship primarily to the United States, Australia, Canada, and United Kingdom but we can ship almost anywhere in the world.
What guarantee do I have that I will receive my order?
We guarantee you will receive your order in a brand new condition or your money back.
Do you ship to Post Office boxes?
Do you ship to multiple addresses?
We only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
How soon can I get my order and how much will it cost?
We try to deliver within a few business days. Average delivery is 8 to 12 business days. Please provide an address where you will be physically present during business hours to ensure no delays.
All goods purchased on ezzafashion.com will receive a tracking number that will be sent to the email address on your order.
(Please note, rural areas may add an additional day for delivery.
Delivery times are given as guidelines only and do not take into account possible delays caused by payment authorization. We cannot be held liable for any delay in delivery and the freight companies provide us with the delivery estimates).
Please provide an address where you will be physically present during office hours and Saturday. Some carriers requires a signature upon receipt. We will notify you in advance if signature is required.
Should no one be present at delivery destination to sign for your parcel, a card will be left and the package will be taken to your local post office or freight depot.
Once an order has been sent Ezza Fashion is unable to amend or redirect delivery to an alternative destination.
When the package is received, what does “value” mean on the custom’s declaration attached to the delivery package?
“Value” on the custom’s declaration of a package represents liability estimate of cost of materials. Usually the valuation is set at a low minimum by the manufacturer for the purpose of smooth customs clearance. If there are any defects or disputes regarding any of our products we will be liable for replacement of the products or the return of funds for the full amount displayed on our website.